Refund policy

Return & Refund Policy

At Evans Family Sauces, we stand behind every bottle we make. If you're not completely satisfied with your purchase, we're here to make it right.

Returns We accept returns on unopened, undamaged products within 30 days of delivery. Because our sauces and seasonings are food products, we cannot accept returns on opened items unless the product arrived damaged or defective.

Damaged or Defective Items If your order arrives damaged or there's an issue with your product, please contact us within 7 days of delivery at support@evanssauces.com with a photo of the damage and your order number. We'll send a replacement or issue a full refund — no return required.

Refunds Once your return is received and inspected, we'll notify you by email. Approved refunds will be processed to your original payment method within 5–7 business days.

Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.

Pre-Orders Pre-order cancellations are accepted any time before your order ships. Contact us at support@evanssauces.com to cancel.

Contact Us support@evanssauces.com